Increased operational efficiency
DMS-integrated workshop interface and services to improve the mechanics’ and the customer service team’s operational efficiency
Improved customer satisfaction
Online services, extended service hours with up to 24/7 service availability, flexible payment options and live chat support
Customisable customer interface
With the user interface being customisable the system seamlessly fits into the workshops existing user interface and functionality.
For every step of a customer’s car service journey
Step 1:
After making the service booking, customer receives confirmation from the workshop, checks in for the service and pre-approves the service work order
Step 2:
Based on the service pre-approval and the customer’s choices, a QR code is formed and sent to the customer
Step 3:
Customer arrives to drop off the vehicle, and scans the QR code at the automat, locker door opens and customer places vehicle keys in the locker and closes the door
Step 4:
Customer interface is accessible before, during and after the service to enable informing, communicating and targeted aftersales
Step 5:
Customer receives notification and another QR code when the vehicle is ready for pick up. Customer pays for the service, arrives to pick up the vehicle, scans the QR code at the automat and picks up the keys from the locker