Changing gears in digitising of the car service customer journey
DAS Expert – the easiest and most convenient car service available
Self-service kiosks paired with smart technology to digitise the entire car service journey – for the end customer and for the service provider.
DAS Expert serves 24/7, offers hygienic touchless operations, features DMS integrations, comes with game-changing customisation options from modular systems to targeted aftersales and supports various payment methods. The self-service kiosks are available in various sizes to enable spare parts distribution and integrated payment terminals. A weatherproof model of our self-service kiosk will be available in the near future.
DAS Expert. Ticks all the boxes.
So much more than a simple service kiosk, DAS Expert doesn’t just eliminate the need to queue for customer service, it guides the car service customer throughout their car service journey and improves operational efficiency, enables maximising aftersales and increases customer satisfaction.
How it works?
After making the service booking and additional service purchases (wash, accessories, parts) online, the customer receives a confirmation and a unique QR code from the workshop
Vehicle and key drop-off at the automat
Customer drops off the vehicle whenever they please, scans the QR code at the automat, and places the vehicle keys in the locker
Interaction, communication and aftersales via customer interface
Customer interface provides the customer with information on their vehicle, communication with the dealership, aftersales and service loaner booking availability
Online payment, vehicle and key pick-up at the automat 24/7
The customer receives a notification and a new QR code when the vehicle is ready for pick-up. Customer pays for the service and additional purchases, arrives to pick up the vehicle, scans the QR code at the automat, and receives their keys from the locker – at any time of the day.