Set to revolutionise the automotive industry, DAS Expert pairs 24/7 self-service kiosks with smart technology to give car service customers a better experience, and importers, dealerships and car service centres a competitive edge.
Customer service quality expectations and the customers need for 24/7 services are rapidly increasing. That can be costly with the need of trained staff to service your customers around the clock. Car industry operators must respond to the significant changes in consumer behaviour and the growing demands of market dynamics.
Drawing on the experience, knowledge and networks of its founders and a team of advisors, DAS Expert is on a mission to measurably increase operational efficiency, uniquely enable aftersales and completely overhaul the customer service experience by digitising the process and enhancing the outcome for everyone involved.
After an initial launch in Finland in 2020, DAS Expert is geared up for international launch in Q3 2021.
How it works?
After making the service booking and additional service purchases (wash, accessories, parts) online, the customer receives a confirmation and a unique QR code from the workshop
Vehicle and key drop-off at the automat
Customer drops off the vehicle whenever they please, scans the QR code at the automat, and places the vehicle keys in the locker
Interaction, communication and aftersales via customer interface
Customer interface provides the customer with information on their vehicle, communication with the dealership, aftersales and service loaner booking availability
Online payment, vehicle and key pick-up at the automat 24/7
The customer receives a notification and a new QR code when the vehicle is ready for pick-up. Customer pays for the service and additional purchases, arrives to pick up the vehicle, scans the QR code at the automat, and receives their keys from the locker – at any time of the day.